Developing Integrated Network Infrastructure Solutions!

As of Monday, February 18th (President’s Day), the web portal to NIC’s service department will be web-accessible at https://service.nicweb.com. The new web interface will provide better communication between you and NIC during a service case resolution.

You will receive an email from “CRMalert@nicweb.com” containing a unique link to your organization’s Service Web Portal. This link is your invitation to create a secure account. The link will expire in 7 days—please request a new link by calling our Service Department if your link expires before you are able to activate your account.

To activate your account, please enter in a password and confirm the entry.

Your username will be populated with the email address the link was sent to. You may change your Username if you prefer. This will be your regular site login information going forward.

This will bring you into the new Service Web Portal. The Portal will open to your account information. Please make updates as necessary.

Click on the Service Case tab for your cases. This view will show the status of any active Cases you may have and allow you to enter a new case.

To enter a new Case with NIC’s Service Department, click on the Create Service Case link. Please call Service directly for Priority 1—Urgent Cases. All other cases can be entered through here. Please enter a Case title, describe what is going on, and click the Create Service Case button in the bottom right to submit the case.

To view details on an Active Case, click on the Case line found on the View Service Cases page. The page will refresh will Case Details, Update Case, and Case History fields.

Use the Update Case fields to add notes to the Case that are visible to your service resource and will be recorded into the Case history.

Please contact NIC’s Service Department at 480.850.5060 or shuber@nicweb.com if you have questions.

Remember: the new site is….

https://SERVICE.NICWEB.COM